Orders and Shipping

Where is my order?

An order can be tracked once the Irisa team has dispatched the order and provided a tracking number.

To track your order, you can refer to your shipping update email, order history in your customer account or fill in your order details at the bottom of the page to get an order update.

Where do we to ship?

We ship around the UK and EU! Please select your destination country at checkout to find your delivery options.

How long does shipping take?

All orders placed between Monday - Friday, before 9pm (GMT), will be shipped out the following working day! During local national holiday periods and sales delivery times may change. Courier delays may also affect delivery times. We will endeavour to keep you updated on any issues we are made aware of.

Missing an item

If an item is missing from your order, email us right away at info@irisajewellery.com with your order number and a photo of the parcel you have received. Please make sure to include the shipping label in the image.

The Irisa team will try to can locate the item, if we think it's been lost/ damaged whilst in transit so we can resolve the issue as quickly as possible.

Order returned to sender

If your order has been returned to sender, please get in touch with your order number along with an alternative delivery address, and we will re-dispatch your order as soon as we have received it. Please note depending on the circumstance, you may have to pay an additional shipment fee.  

Defective item